No ma'am I did not cause those inclusions in your diamond! I have heard many a customer complain that they did not notice the inclusions in their diamond when they dropped it off for cleaning or repair. Internal inclusions occur at the birth of the diamond, whenever the heck that was! Googles of years ago maybe... Anyway a savvy customer will already know or should know what the internal characteristics of their diamond are; they will know this because the jeweler who sold them the diamond should have furnished an appraisal with the inclusions plotted out on a small diagram. This also aids in insurance claims if the stone is lost.
This complaint can easily be avoided by the well trained salesperson or jeweler. By merely louping or scoping the diamond (observing it under magnification) and marking on the repair envelope the various inclusions as well as applying a diamond tester to confirm it is a diamond indeed...voila! problem solved.
Naturally customers never scrutinize their jewelry so intensely as when they pick it up after a servicing. So, consequently they think they are noticing new problems or mistakes by the jeweler.
So for your own protection and peace of mind, ask that these steps be taken to protect both parties.
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